Delivery & Returns

Delivery Areas

We currently deliver to addresses within England, Scotland, Wales, Northern Ireland and the Isle of Wight.

Unfortunately, we do not currently offer delivery to the following locations:

  • Republic of Ireland

  • Isle of Man

  • Channel Islands, including Jersey and Guernsey

  • Any other locations outside our eligible delivery areas

Delivery availability may vary for certain remote areas. If you are unsure whether we deliver to your address, please contact us before placing your order.

Standard Delivery Times

Our standard delivery service usually takes 2–4 working days.

All delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the courier, delivery location and other circumstances affecting the delivery network.

Working days exclude weekends and bank holidays.

Shipping Providers

We use Royal Mail and Evri to deliver our orders. The courier used will depend on the order and the delivery service available for your address.

Lost, Missing or Damaged Parcels

If your order has not arrived or arrives damaged, please contact us as soon as possible, providing your order number and any relevant information or photographs.

We will investigate the issue and liaise with the courier where necessary to determine the appropriate next steps.

We will work to resolve the matter in accordance with your statutory rights and applicable consumer law.

Shipping Costs

All applicable shipping charges will be displayed at checkout before you complete your purchase.

 

Returns/Refunds

For hygiene and food safety reasons, we cannot accept the return of food products that have been opened, consumed or tampered with. If the security sticker or seal has been torn, broken, removed or tampered with, we may be unable to accept the return or issue a refund where permitted by law.

Under no circumstances shall we issue a refund or accept a return due to personal preference factors which are completely out of our control (eg. you not liking a certain sweet etc).

Personalised & Made-to-Order Products

Many of our products, including personalised sweet cones, sweet jars, platters and other bespoke sweet gifts, are made or prepared specifically for you.

Because these products are personalised or made to your requirements, orders for personalised or made-to-order products cannot be cancelled or refunded due to a change of mind once we have begun preparing the order. 

Non-Personalised Products

For non-personalised products purchased online, should you wish to return a completely unopened parcel, please contact us at the email shop@scrumptious.online. All returned parcels must be received back to us within 14 days of them being delivered to you otherwise we will be unable to accept the return